CODE OF BUSINESS PRACTICES AND ETHICS

AND

PROCEDURE FOR FILING AND PROCESSING COMPLAINTS

History of The Code

The Tradeloop Code of Business Practices and Ethics is based on long-standing procedures originally established by the Information Technology Resellers Association (ITRA) and the Digital Dealers Association (DDA), former industry Trade Associations. Tradeloop is a pioneer in offering a blog-based procedure for filing and processing ethics complaints.

Members of Tradeloop's Trading Network pledge to honor and agree to be bound by and abide by the Tradeloop Code of Business Practices and Ethics (the "Code") to ensure high standards in all dealings and business transactions among the Tradeloop Community.

Tradeloop seeks to enforce the Code through a volunteer Ethics Committee consisting of industry peers who are members of Tradeloop, which considers alleged violations and renders sanctions. The Ethics Committee is a blog-based committee. If you are interested in participating on the Tradeloop Ethics Committee, please contact the Committee. For more information on how the ethics process works, please visit the Ethics FAQ.

The Code reflects the dedication of Tradeloop and its Members to maintain the highest level of ethics and professional responsibility in their relationship with the public, other members of the industry and customers. It is our goal to ensure these high standards in all of our dealings and business transactions by, for and among the Tradeloop Community.

This Procedure for Filing and Processing Complaints has been developed to provide an orderly process for resolving complaints alleging violations of the Tradeloop Code of Business Practices and Ethics. The Complaint Procedure explains how complaints will be filed and processed by the Ethics Committee. The Ethics Committee consists of volunteer Wholesale Members of Tradeloop. The Committee does not render awards of monetary damages. The Ethics Committee will warn Members of problems with non-payment, but will not act as a collection agency. For more information on filing a complaint please visit How the Complaint Process Works.

The Code

Tradeloop and the Ethics Committee will warn Members of problems with non-payment, but will not act as a collection agency.Your company must have shown due diligence in pursuing the debt, and must have written off the debt as uncollectable per generally accepted accounting procedures, before Tradeloop will pursue the case. At a minimum, to pursue your case, Tradeloop will require:

  1. The length of time the fee was receivable
  2. Documentation of internal attempts to collect the funds
  3. The name and contact information for the collection agency used to attempt to collect the funds (will be kept confidential)
  4. A statement from an accountant or Corporate Officer stating the amount and date the funds were written off as uncollectable

Tradeloop Members agree to the following:

Article 1

To maintain and enforce high standards of ethical professional conduct making Membership in Tradeloop a recognized mark of experience, integrity and competence.

Article 2

To regard as confidential all information concerning the business and affairs of the customer.

Article 3

To conduct business in a manner which brings credit to and enhances the reputation of the industry.

Article 4

To publicize products and services in a professional manner, avoiding all conduct, practices and promotions likely to discredit the industry.

Article 5

To broaden public understanding and enhance confidence in the industry so that customers and users will be encouraged to use Tradeloop Member products and services as their primary resource.

Article 6

In keeping with these principles, Members of Tradeloop make the following pledge:

  1. To follow through and complete any agreement made verbally or otherwise to any Tradeloop Member, prospect or customer.
  2. To conclude a transaction in a competent and professional manner once the parties have agreed to complete a specific transaction.
  3. To honor an offer that has been accepted as expeditiously as possible.
  4. To fully disclose all limitations on the authority of an employee or agent representing a Member or Subscriber in a transaction.
  5. To use only one name, identity or affiliation in all negotiations or in a competitive bidding environment.
  6. To refrain from disparaging others by statement or innuendo.
  7. To respond to any complaint alleging violation of the Code and participate in all proceedings prescribed by Tradeloop.

Conclusion

The Ethics Committee reviews infractions of the Code with regard to ethical behavior and the integrity of Tradeloop Members. Members found in violation of the Code will be subject to disciplinary action.

last updated: 1/5/2009

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