- Visit our log in form: https://www.tradeloop.com/login
- Then click on "Forgot Password?
- Enter your email, and we'll send you a code to reset your password.
Check your number first!
We often find people either have incorrectly entered their phone number or have put the wrong country for their location. Note: Country mis-match is the #1 reason our dialer won't work.
If the auto-dialer doesn't work, please let us know, and we can make alternate arrangements.
Certified Members understand how to do proper deals and enhance the reputation of the industry. Read about our certification process.
In our dedication to promoting ethical trading, being Certified means that Tradeloop has confirmed the Member's information by: completing a 130+ point due diligence check, answering any questions from our Volunteer Advisory Committee, having passed an Ethics Training, and finally having been members on Tradeloop for a minimum of six (6) consecutive months.
New Members are anyone who has passed our entry requirements (due diligence check, Advisory Committee questions) but have not yet completed one of the final two requirements, either an Ethics training or the minimum of six (6) consecutive months of membership. They are on a path to becoming Certified, but are not quite yet.
When Certifying Members, Tradeloop performs 130+ manual and algorithmic checks. This process and system was designed by Tradeloop itself to utilize online sources combined with uploaded credential documents by the member in order to verify the identity of a company, along with their reputation in the industry.
The checks are performed across five different categories, producing a Tradeloop Score which is an at-a-glance ranking of the completion of their due diligence checks, along with a simple comparison of the Member against other Tradeloop members. This information is all displayed in a Due Diligence Report, which all members can view online.
To view the information Tradeloop has collected about you, simply visit: www.tradeloop.com/account
If you are unable to log in to view this information, please contact us and we can provide the information as requested in accordance with the General Data Protection Regulation.
Please contact customer service and the request will processed in accordance with the General Data Protection Regulation.
Read more about becoming a member here. From our membership page, you can view our plans and pricing, and start your Tradeloop Membership.
After your membership has been started, we'll ask you to complete our membership application process, where you will be prompted to provide some corporate credentials to help us verify your identity.
Due to our in depth due diligence check needed to approve member accounts, and since we already provide access to view and reply to a limited number of listings for FREE, we do not offer any kind of free trial. However, in unique cases, for a well qualified or non-profit company we may be able to provide some kind of limited access for a short period.
Create an Email Filter so you receive the most relevant listings, follow these steps below:
- Click on your name in the upper right corner
- Then click on the "Manage Email" link
- From there, click on "Manage Email Alerts"
- On this page, you can opt in or out of specific emails, or set up new listing filters.
To block a user, do the following:
- Visit their profile
- In the upper right corner, click on "Block this User"
- Confirm you wish to block them
Also, you can view and manage your blocked users by:
- Go to your Account Information page (click name in upper right)
- Then on right side, look for link titled: "Blocked Users"
If a user is sending you emails too often or that don't match your interests, you can stop receiving their emails by blocking them.
To unsubscribe, simply visit your account settings page and click "edit" next to "email subscriptions" on the right side. OR click your name in the upper right and visit "manage email."
Rather than unsubscribing, we recommend adjusting your subscriptions first. If you refine the number and type of emails delivered to you, you'll still continue to receive useful content and will likely have much more success.
Some email service providers incorrectly block, or mark Tradeloop messages as spam. To ensure delivery of all our emails, please add the following IPs / domains to your allowed sender list:
At this time we do not offer any kind of deal insurance.
The seller is responsible for the credit card transaction fee, and may choose to include this while pricing their products online.
No, buyers do not pay any fee to use the system. However, sellers may pass along credit card processing fees in their pricing. (2.9% + 0.30 cents)
For annual memberships, your membership will renew exactly one year from the day you joined Tradeloop.
To change the credit card you have on file with Tradeloop, visit the billing section and under "Billing Information," click "Edit" next to "Credit Card."
There are no refunds for unused time or unused memberships. You can cancel any plan at any time and all cancellations take effect at the next renewal period.
Unfortunately, we do not accept checks. We do, however, accept wire or credit card payments.
If you have a question about payments, please contact us.
We do accept wire payments for annually paying accounts. Unfortunately we DO NOT accept check payments. To pay by wire, please contact us and we can get your account set up to pay by wire on an annual basis.
In order to pay by wire, please contact us and we can change your account to process a wire transfer.
Yes. Please send us a scanned copy of your wire payment confirmation, and we can provide you access while we wait for your wire payment.
Please contact us to make arrangements.
Contact us if you would like to change your existing membership plan. Or visit our Pricing page here.
Before cancelling, consider this: Most people looking to cancel their membership may have another user in their company that is actively using their Tradeloop Membership. Also, most users do not realize there are additional benefits they were not aware of or haven't yet taken advantage of.
To cancel your membership, please contact us directly. We will to do a live assessment of your usage before processing your cancellation.
If you aren't currently a Member and want to know how to close your Non-Member account, please contact us and we can take care of that for you.
P.S. If you are visiting this page and have not yet made up your mind, please contact us. We would like to help you, rather than lose you because we did not know you were having trouble with your account. Often times things like reposting listings, or getting some advice on listings can help you obtain the results you seek.
You have the option to either upgrade to a higher plan, wait until your listings expire (listings have a 7 day duration), OR hide / remove some of your active listings in order to post more.
You will still have the ability to VIEW all content online, but won't be able to create new ones.
The Tradeloop Ethics Process is a complaint board for the entire industry, run by a volunteer committee of industry experts. Disputes can be filed against anyone; most complaints are not against Tradeloop Members and do not originate on Tradeloop.
When a complaint is filed, the Ethics Committee reviews the complaint, asks questions, attempts to mediate, discusses privately, and then votes. Sanctions ranging from a private warning to public banishment can be issued.
This is a service run for the industry. If you've been ripped off, file a complaint. To identify potential risk factors before you complete a transaction, check our ethics database.
To learn more about the Tradeloop Ethics Process, click here to learn more.
See the full explanation here.
The Complaint Procedure has been developed to provide an orderly and interactive process for resolving complaints alleging violations of the Tradeloop Code of Business Practices and Ethics. The page linked above explains how complaints will be filed and processed by the Ethics Committee. The Ethics Committee consists of volunteer Wholesale Members of Tradeloop. The Committee does not render awards of monetary damages.
Tradeloop utilizes a blog-based method for dispute resolution. Blog-based dispute resolution means that all interactions between the Complainant, the Defendant and the Members of the Ethics Committee will occur interactively online.
Tradeloop, as a provider of an 'interactive computer service' is immune from liability for any information posted. Only the "speaker" of the information shall be held liable for what they say. Pursuant to Section 230 of the Communications Decency Act, Tradeloop users bear all liability for information they post to Tradeloop. However, Tradeloop does have the right to correct, edit, remove, block, and screen content without being considered a publisher or speaker.
The full Code of Ethics can be found here.
The Tradeloop Code of Business Practices and Ethics is based on long-standing procedures originally established by the Information Technology Resellers Association (ITRA) and the Digital Dealers Association (DDA), former industry trade associations. Tradeloop is a pioneer in offering a blog-based procedure for filing and processing ethics complaints.
Members of Tradeloop's Trading Network pledge to honor and agree to be bound by and abide by the Tradeloop Code of Business Practices and Ethics (the "Code") to ensure high standards in all dealings and business transactions among the Tradeloop Community.
Tradeloop seeks to enforce the Code through a volunteer Ethics Committee consisting of industry peers who are members of Tradeloop, which considers alleged violations and renders sanctions. The Ethics Committee is a blog-based committee. If you are interested in participating on the Tradeloop Ethics Committee, please contact the Committee. For more information on how the ethics process works, please visit the Ethics FAQ.
The Code reflects the dedication of Tradeloop and its Members to maintain the highest level of ethics and professional responsibility in their relationship with the public, other members of the industry and customers. It is our goal to ensure these high standards in all of our dealings and business transactions by, for and among the Tradeloop Community.
Please contact us to submit an application to join our Ethics Committee.
Eligibility & Requirements
- Your company must have been a Certified Member on Tradeloop for over a year.
- Your company cannot have any posted complaints against it.
- You must agree to maintain the confidentiality of ethics cases.
- Ethics Committee Members must vote on all cases within 7 days of posting the Complaint and Response to the Committee.
As of the 1st of January, 2017, we have added a $5 per month fee to each Tradeloop account. This fee finances our ethics and application processes. We hope you agree that this is a small price to pay to maintain the highest level of ethics and professional responsibility throughout our industry.
What is the Ethics Process?
The Ethics Process involves an independent complaints board run by a volunteer committee of fifteen industry experts (none of whom have a financial interest in Tradeloop).
How does the process work?
Disputes can be filed against anyone in the industry and, when a complaint is filed, the Ethics Committee reviews the complaint, investigates, mediates, discusses findings, and then votes on recommended actions or sanctions. Sanctions range from a private warning to being permanently banned from using the Tradeloop website.
How are the fees used?
The fees are used to fund our software, volunteer expenses, and staff time in administering the process and maintaining the database of members.
Why a separate fund?
Our goal is to provide improved transparency for the process and for it to become self-sustaining.
History of The Code
The Tradeloop Code of Business Practices and Ethics is based on long-standing procedures originally established by the Information Technology Resellers Association (ITRA) and the Digital Dealers Association (DDA), former industry trade associations.
Why is it important to have impartial committee members?
Tradeloop believes there is a conflict of interest for any trading network that has an active role in a decision-making process which involves the possibility of banning a member (who is, after all, a paying customer of the network).
We believe the only way to deal with complaints about behaviour, payment issues or counterfeiting is via an impartial committee.
Tradeloop's volunteer Ethics Committee consists of a diverse group of industry experts who have no stake in the outcome of their decisions. We believe there is no fairer way to resolve disputes. We hope you agree and we thank you for your continuing support.
If you are involved in an Ethics Complaint, the best thing to do is to respond directly in the online Ethics Case blog. Provide a short, concise and transparent response to let the Ethics Committee know you want to address the issue(s). Do NOT ignore the case, even if you're still working with the claimant, and think they're going to withdraw it.
We also recommend immediately collecting and uploading any relevant communications, documents, timelines or other transaction documents into the documentation section of the case. A clear picture of what occurred during the transaction will be greatly appreciated by the Ethics Committee.
Other Ethics Case Tips:
- Remove emotion, provide just the facts, and NEVER any personal attacks.
- Clear, concise, honest responses in the blog.
- Respond in a timely fashion to any Committee questions or requests.
- Be accountable for any mistakes, no excuses, just solutions.
Tradeloop caters to a broad range of companies operating in a range of market segments, meaning there is large variations in what can be found on Tradeloop. Please see our guidelines for posting listings to the community below. If you have a question about whether a product / listing is OK to be posted, please contact us.
Please adhere to the following guidelines when posting listings on Tradeloop:
- No posting disparaging or negative comments about another user, or company. (File Ethics Complaint)
- No posting trade reference requests, or questions about other users, or companies.
- No stolen, illegal or counterfeit products.
- No products that are in violation or branding or intellectual property (IP) laws.
- No stand-alone COAs or software products that can't be proven legal by U.S. law.
- Nothing in violation of Defense Trade Control Policies (Please check Directorate of Defense Trade Controls)
- No offers for any services in violation of local, federal or international laws.
- No offers for Multi-Level-Marketing (MLM) schemes or other "Pyramid" or "Ponzi" type schemes (to be determined by Tradeloop & our Ethics Committee)
Our Broadcast Courtesy Code:
- We ask that you keep your audience in mind when crafting your listings. Please target all listings / messages to your receivers and keep them at a reasonable frequency. (No Spam)
- We ask that you provide the most accurate, factual and up to date information about the products you are listing in order to avoid wasting your time or your receiver's time.
- We ask that you respond to all inquiries and messages in a reasonable timeframe.
- Polite, courteous, and kind interaction when responding to broadcast listings or responses to your own broadcast listings.
Tradeloop relies heavily on our community to report issues with users or listings, if you believe a listing was posted that violates our guidelines, please contact us.
Please create a ticket below to report any problems with a user or listing on Tradeloop. Choose "Ethics Questions" in the Request Category field. We take these reports very seriously, and encourage our users to let us know if they observe any problems we should be aware of.
We encourage you to file a report if you experience any of the following issues:
- Branding Violation
- Intellectual Property (IP) Violation
- Counterfeit Products
- Prohibited Listing
- Illegal Products
- Problem with a Transaction
- Violation of Tradeloop Ethics Code
- False Identity
- Suspected Fraud
- Spam Complaints
Tradeloop takes all reports very seriously. We thoroughly review all requests and take swift and appropriate action at the conclusion of an in depth review of the the reported user or listing. For suspected counterfeit products listings, or listings suspected to be illegal or in violation of Intellectual Property (IP) laws, we immediately remove the listing, and request that the person who posted the listing address our Ethics Committee (member volunteers) with supporting evidence to show the products are NOT in violation of our listing guidelines.
If the report is more related to our Community Guidelines / Code of Ethics, we follow up with the claimant to instruct them how to file an official Ethics Complaint within our Ethics Process, thereby starting the process and eventually presenting the Ethics Committee (member volunteers) with the facts regarding any issues within a transaction.
Still have a question? Contact us.