Support Center

No sweat.

1. Visit our log in form: https://www.tradeloop.com/login
2. Then click on "Forgot Password?
3. Enter your email, and we'll send you a code to reset your password.

Check your number first!

We often find people either have incorrectly entered their phone number or have put the wrong country for their location. Note: Country mis-match is the #1 reason our dialer won't work.

If the auto-dialer doesn't work, please let us know, and we can make alternate arrangements.

Create an Email Filter so you receive the most relevant listings, follow these steps below:

1. Click on your name in the upper right corner
2. Then click on the "Manage Email" link
3. From there, click on "Manage Email Alerts"
4. On this page, you can opt in or out of specific emails, or set up new listing filters.

To block a user, do the following:

• Visit their profile
• In the upper right corner, click on "Block this User"
• Confirm you wish to block them

Also, you can view and manage your blocked users by:

1. Go to your Account Information page (click name in upper right)
2. Then on right side, look for link titled: "Blocked Users"

If a user is sending you emails too often or that don't match your interests, you can stop receiving their emails by blocking them.

To change the credit card you have on file with Tradeloop, visit the billing section and under "Billing Information," click "Edit" next to "Credit Card."

There are no refunds for unused time or unused memberships. You can cancel any plan at any time and all cancellations take effect at the next renewal period.

If you have a question about payments, please contact us.

In order to pay by wire, please contact us and we can switch your account. Wire payments typically take between 5-7 days to process. We can start your membership during that time, but do require a copy of the wire confirmation showing the payment has been made.

If you already pay by wire, and need our details, view our wire details here. (You must be logged in to Tradeloop to view.)

When wiring money, please be sure to include any processing fees above your balance due and instruct your bank to not deduct wire fees from your payment, otherwise you may experience a delay in payment processing.

You have the option to either upgrade to a higher plan, wait until your listings expire (listings have a 7 day duration), OR hide / remove some of your active listings in order to post more.

You will still have the ability to VIEW all content online, but won't be able to create new ones.

The Tradeloop Ethics Process is a complaint board for the entire industry, run by a volunteer committee of industry experts. Disputes can be filed against anyone; most complaints are not against Tradeloop Members and do not originate on Tradeloop.

When a complaint is filed, the Ethics Committee reviews the complaint, asks questions, attempts to mediate, discusses privately, and then votes. Sanctions ranging from a private warning to public banishment can be issued.

This is a service run for the industry. If you've been ripped off, file a complaint. To identify potential risk factors before you complete a transaction, check our ethics database.

To learn more about the Tradeloop Ethics Process, click here to learn more.

See the full explanation here.

The Complaint Procedure has been developed to provide an orderly and interactive process for resolving complaints alleging violations of the Tradeloop Code of Business Practices and Ethics. The page linked above explains how complaints will be filed and processed by the Ethics Committee. The Ethics Committee consists of volunteer Wholesale Members of Tradeloop. The Committee does not render awards of monetary damages.

Tradeloop utilizes a blog-based method for dispute resolution. Blog-based dispute resolution means that all interactions between the Complainant, the Defendant and the Members of the Ethics Committee will occur interactively online.

Tradeloop, as a provider of an 'interactive computer service' is immune from liability for any information posted. Only the "speaker" of the information shall be held liable for what they say. Pursuant to Section 230 of the Communications Decency Act, Tradeloop users bear all liability for information they post to Tradeloop. However, Tradeloop does have the right to correct, edit, remove, block, and screen content without being considered a publisher or speaker.

The full Code of Ethics can be found here.

The Tradeloop Code of Business Practices and Ethics is based on long-standing procedures originally established by the Information Technology Resellers Association (ITRA) and the Digital Dealers Association (DDA), former industry trade associations. Tradeloop is a pioneer in offering a blog-based procedure for filing and processing ethics complaints.

Members of Tradeloop's Trading Network pledge to honor and agree to be bound by and abide by the Tradeloop Code of Business Practices and Ethics (the "Code") to ensure high standards in all dealings and business transactions among the Tradeloop Community.

Tradeloop seeks to enforce the Code through a volunteer Ethics Committee consisting of industry peers who are members of Tradeloop, which considers alleged violations and renders sanctions. The Ethics Committee is a blog-based committee. If you are interested in participating on the Tradeloop Ethics Committee, please contact the Committee. For more information on how the ethics process works, please visit the Ethics FAQ.

The Code reflects the dedication of Tradeloop and its Members to maintain the highest level of ethics and professional responsibility in their relationship with the public, other members of the industry and customers. It is our goal to ensure these high standards in all of our dealings and business transactions by, for and among the Tradeloop Community.

Please contact us to submit an application to join our Ethics Committee.

Eligibility & Requirements

• Your company must have been a Certified Member on Tradeloop for over a year.
• Your company cannot have any posted complaints against it.
• You must agree to maintain the confidentiality of ethics cases.
• Ethics Committee Members must vote on all cases within 7 days of posting the Complaint and Response to the Committee.

If you are involved in an Ethics Complaint, the best thing to do is to respond directly in the online Ethics Case blog. Provide a short, concise and transparent response to let the Ethics Committee know you want to address the issue(s). Do NOT ignore the case, even if you're still working with the claimant, and think they're going to withdraw it.

We also recommend immediately collecting and uploading any relevant communications, documents, timelines or other transaction documents into the documentation section of the case. A clear picture of what occurred during the transaction will be greatly appreciated by the Ethics Committee.

Other Ethics Case Tips:

• Remove emotion, provide just the facts, and NEVER any personal attacks.
• Clear, concise, honest responses in the blog.
• Respond in a timely fashion to any Committee questions or requests.
• Be accountable for any mistakes, no excuses, just solutions.

Tradeloop caters to a broad range of companies operating in a range of market segments, meaning there is large variations in what can be found on Tradeloop. Please see our guidelines for posting listings to the community below. If you have a question about whether a product / listing is OK to be posted, please contact us.

Please adhere to the following guidelines when posting listings on Tradeloop:

• No posting disparaging or negative comments about another user, or company. (File Ethics Complaint)
• No posting trade reference requests, or questions about other users, or companies.
• No stolen, illegal or counterfeit products.
• No products that are in violation or branding or intellectual property (IP) laws.
• No stand-alone COAs or software products that can't be proven legal by U.S. law.
• Nothing in violation of Defense Trade Control Policies (Please check Directorate of Defense Trade Controls)
• No offers for any services in violation of local, federal or international laws.
• No offers for Multi-Level-Marketing (MLM) schemes or other "Pyramid" or "Ponzi" type schemes (to be determined by Tradeloop & our Ethics Committee)

Our Broadcast Courtesy Code:

• We ask that you keep your audience in mind when crafting your listings. Please target all listings / messages to your receivers and keep them at a reasonable frequency. (No Spam)
• We ask that you provide the most accurate, factual and up to date information about the products you are listing in order to avoid wasting your time or your receiver's time.
• We ask that you respond to all inquiries and messages in a reasonable timeframe.
• Polite, courteous, and kind interaction when responding to broadcast listings or responses to your own broadcast listings.

Tradeloop relies heavily on our community to report issues with users or listings, if you believe a listing was posted that violates our guidelines, please contact us.

Please create a ticket below to report any problems with a user or listing on Tradeloop. Choose "Ethics Questions" in the Request Category field. We take these reports very seriously, and encourage our users to let us know if they observe any problems we should be aware of.

We encourage you to file a report if you experience any of the following issues:

• Branding Violation
• Intellectual Property (IP) Violation
• Counterfeit Products
• Prohibited Listing
• Illegal Products
• Problem with a Transaction
• Violation of Tradeloop Ethics Code
• False Identity
• Suspected Fraud
• Spam Complaints

Tradeloop takes all reports very seriously. We thoroughly review all requests and take swift and appropriate action at the conclusion of an in depth review of the the reported user or listing. For suspected counterfeit products listings, or listings suspected to be illegal or in violation of Intellectual Property (IP) laws, we immediately remove the listing, and request that the person who posted the listing address our Ethics Committee (member volunteers) with supporting evidence to show the products are NOT in violation of our listing guidelines.

If the report is more related to our Community Guidelines / Code of Ethics, we follow up with the claimant to instruct them how to file an official Ethics Complaint within our Ethics Process, thereby starting the process and eventually presenting the Ethics Committee (member volunteers) with the facts regarding any issues within a transaction.