Support Center

To reset your password:

• Visit our Login form.
• Look for Forgot Password link in lower left corner
• Enter the email associated with your account.
• Click on Send Secret Code button. (Do not close the page!)
• Check your email, and retrieve your secret code.
• Enter your secret code into the form.
• From there, you can reset your password and get logged in.

Note: Tradeloop has no access to view, or reset your password, so please use the steps above to reset it.

To change your account information, click the three lines in the upper right corner, and then click on "My Account" in the hamburger menu that opens. From there, modify the information you wish to change and click the "Save" button at the bottom.

To change your log in, click the three lines in the upper right hand corner, then click on My Account in the hamburger menu that opens. On the Account page, simply click on "Change Login" which will bring you to a page with a button to do exactly that.

Check your location, and number first.

We often find people have either incorrectly entered their phone number, or selected the wrong country for their address, which will cause the system to use the incorrect country dialing code. Note: Country mis-match is the #1 reason our dialer won't work.

If the auto-dialer doesn't work, please let us know, and we can make alternate arrangements.

Company Verification is required for members to access all platform features. Two methods available:

- Expedited (Recommended): 5-10 minutes, requires business license, EIN/tax documents, or reseller certificates plus basic business profile (company type, website, contact info). Instant access once approved.
- Manual: Staff processed during EST business hours, takes 24-48 hours.

Expedited is recommended—faster, more accurate, increases trust with other members, and provides immediate access. Find the verification link on your Account Information page.

User Identity Verification is required for non-members to place orders or submit offers on Tradeloop. We offer two verification methods:

- Expedited (Recommended): Takes minutes, requires photo ID, instant access once approved.
- Manual: Upload documents for staff review, longer processing time.

We recommend expedited verification—it's faster, more accurate, and gives immediate access. You'll see the verification prompt when attempting to place your first order.

Apart from the account verification process, all new members must complete a Membership Application, or complete our automated company verification process. We will collect documents or information to verify your business and build a Due Diligence report that other members use to asses your organization.

While it may seem duplicative of our account verification efforts, we're really looking for 1 to 2 items about your business, which could include, but are not limited to, a business license, reseller certificate, tax documents, or other certifications (such as ISO, OHSAS, R2, NAID, etc.).

Although we only require a couple items, we recommend providing as many as possible. This helps build credibility for your company on Tradeloop, as other users rely on our due diligence reports to make informed decisions about who to do business with.

Tradeloop requires all users to complete our account verification process to access various platform features. There are three verification levels: Basic Access, Verified Buyer, and Verified Seller. Each level has specific requirements and unlocks access to additional content and features, ensuring a secure and trusted trading environment.

To start the verification process, visit your account page and click on the Account Verification link. You will be asked to provide items such as a verified email, mobile phone number, payment information, or a photo ID. We highly recommend using our expedited verification, as manual verifications may take longer and are only completed during normal business hours.

Yes. If a colleague or employee registered their own account separately, we can merge it under your company membership. Please contact us by submitting a support request and include the email address of the account you'd like to move, and we'll take care of it.

Yes, to block a user, do the following:

• Visit their profile
• In the upper right corner, click on "Block this User"
• Confirm you wish to block them

View and manage your blocked users by:

• Navigating to your Account Information page
• Then on right side, look for link titled: "Blocked Users"

If a user is sending you emails too often or that don't match your interests, you can stop receiving their emails by blocking them.

To get alerts when new listings are posted that match your interests:

• First, filter our listings by manufacturer and/or category.
• Click the "Save Search" link up top.
• In the pop up that appears, name the search.
• Make sure you check the box to get emails about this search.

Some email service providers incorrectly block, or mark Tradeloop messages as spam. To ensure delivery of all our emails, please add the following IPs / domains to your allowed sender list:

• tradeloop.com
• tradeloopmail.com
• tradeloopcorp.com
• 208.117.57.61
• 167.89.32.179
• 149.72.235.112

To unsubscribe, simply visit your account settings page and click "edit" next to "email subscriptions" on the right side. OR click your name in the upper right and visit "manage email."

Rather than unsubscribing, we recommend adjusting your email filters first. If you refine the number and type of emails delivered to you, you'll still continue to receive useful content and will likely have much more success.

Annual Memberships renew yearly on the anniversary of the date you joined. Monthly Memberships renew on the same day of each month. To find your specific date, please visit your billing and membership page. You can get there by clicking your name in the right hand corner of the website, then visiting the Account Information page. From there, click on the Billing & Membership item.

To change the credit card you have on file with Tradeloop, click on your name in the upper right hand corner, then go to the Account Information page. From there, you'll click on the edit link next to the Membership Plan / Billing item. On the billing page, look for the Payment Information section, and click the edit link next to the payment method item.

There are no refunds for unused time or unused memberships. You can cancel any plan at any time and all cancellations take effect at the next renewal period.

We accept Credit Card, ACH, Wire, Apple Pay, Google Pay, and Link. Available payment methods depend on your location and device. Apple Pay and Google Pay require a compatible Apple or Android device. If you don't see your preferred payment method, please contact us—we can help troubleshoot or set up your account.

Wire and ACH payments are built into our membership signup flow—simply select your preferred payment method when joining. Processing time is 2-3 business days. Available payment methods vary based on your location and account setup. If you don't see Wire or ACH as an option when signing up, please contact us and we can help set up your account.

If you already pay by wire, to obtain our wire payment instructions, please visit your Membership Plan / Billing page, and look for the instructions next to the payment method under the Payment Information section.

To change your plan, click on your name in the top right corner of the website. Under the drop down go to our Account Information page, and then click edit next to the Membership Plan / Billing item. On our billing page, you will see a link under the Subscription Information section to change your membership plan. This will bring you to a page where you can complete the change.

Upgrades are effective immediately and your old and new charges will be prorated based on the remaining time in your billing cycle. Downgrades will be processed at the end of your current billing cycle.

To cancel your membership, simply submit a support request with the topic Membership > Cancel Membership. From there, our system will automatically will send you an email containing a link to our online cancellation form, where you can review your options, and process the cancellation officially yourself.

Note: There are multiple ways to use Tradeloop, and you may not be taking full advantage of your membership. We would be happy to do a usage review with you, and discuss strategies for accomplishing your goals. For example, something as simple as improving your listing titles, adding pictures, spreadsheets, or reposting them regularly could be the difference in getting the results you seek.

Yes, we do have monthly plan options, but our annual billing can help you save as much as 40% over the monthly rates! Also, we highly recommend new members take advantage of our annual plan, both to get a discount, and to give yourself time to setup your account, and determine how Tradeloop best fits into your business processes.

You can add unlimited users. However, since the limits are company based, if you have a lot of users, you may want to consider a higher level plan with a larger number of active broadcast listings included.

There is no limit to the number of listings our Members can respond to. Generate as many inquiries as you would like.

When you reach the broadcast limit, you will still be eligible to post Online Only listings, which are still found in our online search, and displayed fully online, but do NOT go out via our real time or digest emails. Or you can bypass the limit by:

• Upgrading to a higher plan.
• Paying to add a listing enhancement to your broadcast.
• Waiting for your active broadcasts to convert to Online-Only listings. (7 days usually)
• Or by archiving some of your active broadcast listings.

Tradeloop has four distinct memberships offering different features depending on your goals and desired activity level. These plans range anywhere from $99 per month (billed annually) up to $499 per month. The first year of membership can be paid upfront to get a first-year discount, helping you save up to 40% off our standard monthly rates.

To view a detailed breakdown, including specific plan pricing, follow any of our Start Free Trial links to our pricing page.

The Tradeloop Ethics Process is a complaint board for the entire industry, run by a volunteer committee of industry experts. Disputes can be filed against anyone. In fact, most complaints involve companies that are NOT Tradeloop Members, and transactions that occurred elsewhere.

When a complaint is filed, the Ethics Committee reviews the complaint, asks questions, attempts to mediate, discusses privately, and then votes. Sanctions ranging from a private warning to public banishment can be issued. This is a service run for the industry. If you've been ripped off, file a complaint. To identify potential risk factors before you complete a transaction, check our Ethics database, and company due diligence reports to see if someone has a complaint against them.

To learn more about the Ethics Process, visit the ethics section to read our Code of Ethics, read a full breakdown of the process, and view a list of our volunteer Ethics Committee.

To read our full Ethics Process documentation, please visit the Ethics section of our website by clicking the link in the header.

The Complaint Procedure has been developed to provide an orderly and interactive process for resolving complaints alleging violations of the Tradeloop Code of Business Practices and Ethics. The page linked above explains how complaints will be filed and processed by the Ethics Committee. The Ethics Committee consists of volunteer Wholesale Members of Tradeloop. The Committee does not render awards of monetary damages.

Tradeloop utilizes a blog-based method for dispute resolution. Blog-based dispute resolution means that all interactions between the Complainant, the Defendant and the Members of the Ethics Committee will occur interactively online.

Tradeloop, as a provider of an 'interactive computer service' is immune from liability for any information posted. Only the "speaker" of the information shall be held liable for what they say. Pursuant to Section 230 of the Communications Decency Act, Tradeloop users bear all liability for information they post to Tradeloop. However, Tradeloop does have the right to correct, edit, remove, block, and screen content without being considered a publisher or speaker.

To read our full Code of Ethics, please visit the Ethics section of our website from the link in the website header.

The Tradeloop Code of Business Practices and Ethics is based on long-standing procedures originally established by the Information Technology Resellers Association (ITRA) and the Digital Dealers Association (DDA), former industry trade associations. Tradeloop is a pioneer in offering a blog-based procedure for filing and processing ethics complaints. Members of Tradeloop's Trading Network pledge to honor and agree to be bound by and abide by the Tradeloop Code of Business Practices and Ethics (the "Code") to ensure high standards in all dealings and business transactions among the Tradeloop Community.

The Code reflects the dedication of Tradeloop and its Members to maintain the highest level of ethics and professional responsibility in their relationship with the public, other members of the industry and customers. It is our goal to ensure these high standards in all of our dealings and business transactions by, for and among the Tradeloop Community.

Tradeloop seeks to enforce the Code through a volunteer Ethics Committee consisting of industry peers who are members of Tradeloop, which considers alleged violations and renders sanctions. The Ethics Committee is a blog-based committee. If you are interested in participating on the Tradeloop Ethics Committee, please contact us.

Please contact us to submit an application to join our Ethics Committee.

Eligibility & Requirements

• Your company must have been a Certified Member on Tradeloop for over a year.
• Your company cannot have any posted complaints against it.
• You must agree to maintain the confidentiality of ethics cases.
• Ethics Committee Members must vote on all cases within 7 days of posting the Complaint and Response to the Committee.

Membership Dues
As of the 1st of January, 2017, we have added a $5 per month fee to each Tradeloop account. This fee finances our ethics and membership approval processes. We hope you agree that this is a small price to pay to maintain the highest level of ethics and professional responsibility throughout our industry.

What is the Ethics Process?
The Ethics Process involves an independent complaints board run by a volunteer committee of fifteen industry experts (none of whom have a financial interest in Tradeloop).

How does the process work?
Disputes can be filed against anyone in the industry and, when a complaint is filed, the Ethics Committee reviews the complaint, investigates, mediates, discusses findings, and then votes on recommended actions or sanctions. Sanctions range from a private warning to being permanently banned from using the Tradeloop website.

How are the fees used?
The fees are used to fund our software, volunteer expenses, and staff time in administering the process and maintaining the database of members.

Why a separate fund?
Our goal is to provide improved transparency for the process and for it to become self-sustaining.

History of The Code
The Tradeloop Code of Business Practices and Ethics is based on long-standing procedures originally established by the Information Technology Resellers Association (ITRA) and the Digital Dealers Association (DDA), former industry trade associations.

Why is it important to have impartial committee members?
Tradeloop believes there is a conflict of interest for any trading network that has an active role in a decision-making process which involves the possibility of banning a member (who is, after all, a paying customer of the network). We believe the only way to deal with complaints about behaviour, payment issues or counterfeiting is via an impartial committee. Tradeloop's volunteer Ethics Committee consists of a diverse group of industry experts who have no stake in the outcome of their decisions. We believe there is no fairer way to resolve disputes.

We hope you agree and we thank you for your continuing support.

If you are involved in an Ethics Complaint, the best thing to do is to respond directly in the online Ethics Case blog. Provide a short, concise and transparent response to let the Ethics Committee know you want to address the issue(s). Do NOT ignore the case, even if you're still working with the claimant, and think they're going to withdraw it.

We also recommend immediately collecting and uploading any relevant communications, documents, timelines or other transaction documents into the documentation section of the case. A clear picture of what occurred during the transaction will be greatly appreciated by the Ethics Committee.

Other Ethics Case Tips:

• Remove emotion, provide just the facts, and NEVER any personal attacks.
• Clear, concise, honest responses in the blog.
• Respond in a timely fashion to any Committee questions or requests.
• Be accountable for any mistakes, no excuses, just solutions.

Organizations applying for Membership are first placed in a "pending approval" status, only visible to Tradeloop, while we verify their identity. Once verified, the company becomes a "New Member" and is granted full site access. After a waiting period of six months, as long as there have been no issues or complaints, they earn Certified Membership status.

Tradeloop is not just a subscription website. We are a Membership organization and a community. We take the safety of our community very seriously. We have the tightest verification in the industry to keep you and all of our dealers safe. Ethics, verification, and providing a safe trading environment is what we are all about.

Tradeloop caters to a broad range of companies operating in a range of market segments, meaning there is large variations in what can be found on Tradeloop. Please see our guidelines for posting listings to the community below. If you have a question about whether a product / listing is OK to be posted, please contact us.

Please adhere to the following guidelines when posting listings on Tradeloop:

• No stolen, illegal or counterfeit products.
• No products that are in violation or branding or intellectual property (IP) laws.
• No stand-alone COAs or software products that can't be proven legal by U.S. law.
• Nothing in violation of Defense Trade Control Policies (DDTC)
• No offers for any services in violation of local, federal or international laws.
• No offers for Multi-Level-Marketing (MLM) schemes or other "Pyramid" or "Ponzi" type schemes (to be determined by Tradeloop & our Ethics Committee)
• No disparaging or negative comments about other users, or companies. (Instead, file a complaint)
• No job postings, or trade reference requests.

Our Broadcast Courtesy Code:

• Keep your audience in mind. Ensure you select relevant brands/categories, and keep listings to a reasonable frequency. (No Spam)
• Provide accurate, factual and up to date information about the products being listed to avoid wasting anyone's time.
• Respond to all inquiries / messages in a reasonable time-frame.
• Communications should be completed in a professional, polite, courteous, and kind manner. No hate speech, or personal attacks of any kind are permitted.

Tradeloop relies heavily on our community to report issues with users or listings, if you believe a listing was posted that violates our guidelines, please contact us.

Please create a ticket below to report any problems with a user or listing on Tradeloop. Choose "Ethics Questions" in the Request Category field. We take these reports very seriously, and encourage our users to let us know if they observe any problems we should be aware of.

We encourage you to file a report if you experience any of the following issues:

• Branding Violation
• Intellectual Property (IP) Violation
• Counterfeit Products
• Prohibited Listing
• Illegal Products
• Problem with a Transaction
• Violation of Tradeloop Ethics Code
• False Identity
• Suspected Fraud
• Spam Complaints

Tradeloop takes all reports very seriously. We thoroughly review all requests and take swift and appropriate action at the conclusion of an in depth review of the the reported user or listing. For suspected counterfeit products listings, or listings suspected to be illegal or in violation of Intellectual Property (IP) laws, we immediately remove the listing, and request that the person who posted the listing address our Ethics Committee (member volunteers) with supporting evidence to show the products are NOT in violation of our listing guidelines.

If the report is more related to our Community Guidelines / Code of Ethics, we follow up with the claimant to instruct them how to file an official Ethics Complaint within our Ethics Process, thereby starting the process and eventually presenting the Ethics Committee (member volunteers) with the facts regarding any issues within a transaction.

Yes, all buyers are verified through their email, phone number, identification, and payment information to ensure secure transactions.

No, buyers do not pay any fee to use the system.

Yes, the buyer's name, billing and shipping address are fully visible through your transaction log after payment is received.

At this time we do not offer any kind of deal insurance. However, by negotiating and completing deals through our transaction system, all communication becomes part of the transaction history and is documented in case of a dispute. We also use Stripe to collect payment from the buyer before the seller ships the product. The funds are only released after the buyer has inspected the product, ensuring safe trading for both the buyer and seller.

Shipping terms are negotiated between buyer and seller and detailed in each listing. Sellers set their own shipping policies. Check the specific listing for shipping terms, or negotiate terms directly during your transaction.

Shipping does not begin until the payment is received, settled, and confirmed. When a buyer completes payment, the funds go through the payment processor before reaching Tradeloop. During this time, the transaction will show "Payment Pending Confirmation"—meaning the payment was submitted but hasn't fully cleared yet.

For Sellers: Do not ship until your transaction shows "Shipment Due."
Tradeloop advances the transaction to "Shipment Due" only after payment has been confirmed and reviewed. Shipping before that point is at your own risk, as some payment methods (particularly bank transfers) can still fail or reverse days after the buyer submits payment. Once payment is confirmed, the seller is expected to ship immediately.

How long does confirmation take?

• Credit Card: 3-5 business days (domestic) or 5-7 business days (international)
• Wire transfer (domestic US): 1–3 business days
• Wire transfer (international SWIFT): 1–5 business days
• ACH bank debit: 2–4 business days
• BECS Direct Debit (AU / NZ): 2 business days
• Bacs Direct Debit (UK): 4 business days
• PAD — Pre-Authorized Debit (Canada): 5 business days
• SEPA Direct Debit (EU): Up to 6 business days
• PayPal funded via eCheck: 5–10 business days
• OXXO / Konbini / Boleto: Until buyer completes offline payment
• Check or money order: Varies

Weekends and bank holidays extend all bank-based timelines. International wire transfers may also incur additional fees from intermediary banks.

You can accept Credit Card, ACH, or Wire payments. Your choice of payment method may vary based on your risk preferences:

Credit Card & ACH — Fast processing, convenient for buyers. Available through Stripe.

Wire — Offers additional buyer verification and security. Available through our partner escrow process.

Choose the methods that best fit your business needs.

No—there are no monthly or hidden fees. You only pay the transaction fee when a deal closes.

Your payout is initiated after the buyer's inspection window closes — 4 business days after you mark the transaction as delivered. Once the inspection period ends, Tradeloop initiates the transfer to your bank account. This timing gives the buyer a window to inspect the goods and raise any disputes before funds are released to you. Payout timing then depends on your payment method and processor—most transfers complete within 1-3 business days.

Tradeloop charges a 7.5% transaction fee, deducted from your payout. This single rate covers all administration and processing costs.

Credit Card & ACH
7.5% flat, no minimum. Payouts typically complete within 1-3 business days.

Wire
7.5% or $75 minimum fee (whichever is greater). Wire provides additional verification and security, making it ideal for larger or higher-risk transactions.

There's no maximum for escrow transactions.

For direct credit card and ACH processing, transaction limits are:

• Credit Card: $1,000 maximum per transaction
• ACH: $5,000 maximum per transaction

Escrow is ideal for larger deals or higher-risk transactions where you want additional verification and security.

Please contact customer service and the request will processed in accordance with the General Data Protection Regulation.

To view the information Tradeloop has collected about you, simply visit your account section. In there, you'll see all the information we have about you.

If you are unable to log in to view this information, please contact us and we can provide the information as requested in accordance with the General Data Protection Regulation.